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Technical Support Specialist - Remote

Job Summary - Technical Support Specialist (L2) - Remote (work from home)

We are looking for someone with advanced cPanel web hosting and server administration experience, with knowledge of cPanel based migrations at scale, someone that continuously looks for smarter ways to accomplish tasks and naturally enjoys working with people.

Schedule - All on Eastern Time (Toronto):

Saturday-Wednesday:

  • 7:00 PM -  4:00 AM
  • 5:00 PM  - 2:00 AM
  • 10:00 AM - 7:00 PM

Wednesday-Sunday:

  • 7:00 PM -  4:00 AM
  • 5:00 PM  - 2:00 AM
  • 10:00 AM - 7:00 PM

Responsibilities and Duties

So, what can you do for our customers? 

  • Solve customers technology issues and communicate with them via a ticketing system (email)
  • Install, configure, maintain, and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.
  • Review email logs, determine why an error is happening, and solve it
  • Troubleshoot why a website is slow or not loading
  • Handle migrations from external providers to our servers
  • Ensure the migrations are completed successfully with no errors or issues
  • Work with cPanel scripts to tweak settings or fix accounts
  • Provide customers with a “WOW!” experience

Qualifications and Skills

  • Must have experience working in the web hosting industry
  • Intimate knowledge of cPanel, how it works and how to fix errors with it
  • Excellent SSH and command-line skills
  • Ability to interpret email and weblogs
  • Knowledge of DNS
  • Knowledge of Mod_Security, PHP applications, Web Errors, Email Errors, CSF, CloudLinux, etc
  • Driven to be the best and you have examples to prove it

​Benefits and Perks

So what are the advantages of working with a pretty amazing tech company?

  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.
  • Company events. We include every team member, no matter where they live.

Come work with a fun, driven, and amazing team at HostPapa!

HostPapa is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

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