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Junior IT Specialist


Located in Burlington, Ontario, HostPapa Inc. is one of Canada’s fastest growing Cloud Services companies. We provide our customers with the technical solutions they need to achieve success, while maintaining our reputation for reliability, security and award-winning customer service.

As a member of our team you will be part of the HostPapa family, driving innovation and success in an environment that nurtures growth, learning and achieving your potential.

Job Summary

The Junior IT Specialist will perform technical related tasks that come from both our internal team and customers. We are looking for a dynamic, driven individual that is willing to constantly learn and have pride in their work.

Some of the tasks that you will be doing

  • Handling service requests from members and staff
  • Setting up users with access to our systems
  • Installing printers, scanners, and other peripheral devices
  • Connecting Voice over IP phones and configuring related software
  • Troubleshooting connectivity issues (VPN access, internet access, WiFi)
  • Assisting with installation of network infrastructure

Job Requirements

  • Knowledge of Windows, Mac, iOS and Android operating systems
  • General knowledge to assist less technically minded people
  • Ability to perform basic configuration of these devices
  • Troubleshooting options to locate issues and provide solutions
  • Networking knowledge
  • Great customer service. Blending your knowledge of technology with great customer service is the biggest requirement of this position.
  • A professional attitude!
  • Being on call in case of emergencies

Bonus Points

  • Advanced networking knowledge
  • Linux experience
  • Any basic programming or scripting skills


We welcome applicants with various backgrounds and abilities who are passionate about information technology and are eager to face new challenges. If your family and friends consider you the "IT guy" you might be the perfect person to apply!

Salary Range

$35,000 to $40,000 CAD per year depending on experience



This position requires you to work at our Burlington headquarters, and sometimes travel may be necessary to other local locations.

HostPapa is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

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