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Server Health Administrator - Remote

Server Health Administrator - Remote

HostPapa Inc. is looking for a proactive, reliable, communicative and resourceful System Administrator to monitor and manage our Linux web hosting infrastructure, assist our Support department as needed and escalate issues appropriately and in a timely manner.

This is a remote position where you will be working in shifts from your home environment.

Responsibilities:

  • Active monitoring and immediate issue management or escalation of our Linux servers
  • Troubleshooting, reporting and escalation of hardware issues.
  • Auditing the hosting servers in order to improve their performance, uptime and density.
  • Diagnosing and handling security and abuse issues on a user account level per our procedures and policies.
  • Active cooperation with multiple departments, in order to assist them or improve customer experience.
  • Scheduled migrations of the customer accounts within or into our infrastructure.
  • Working on the issues raised through our ticket system and providing successful resolutions in a timely manner.
  • Working with IPMI remote management tools and performing file system checks and similar tasks with them.
  • Providing regular reporting, input and suggestions of potential issues and improvements of our service offerings.

Requirements:

  • Minimum 3 years of experience working as a Linux System Administrator in a web hosting environment.
  • Quickly and successfully diagnose and mitigate or escalate mail deliverability, DNS, CPU load, IO, web server, MySQL, networking and similar technical issues.
  • Solid knowledge of CentOS/Red Hat Enterprise Linux and some of or all of the following softwares: cPanel, Plesk, CloudLinux, LAMP stack, iptables-based software firewalls, Linux system diagnostics tools, Git with a Windows experience preferred.
  • Knowledge of virtualization systems (preferably Xen and KVM) on both the hypervisor and guest VM levels.
  • Basic bash scripting skills and ability to understand the basic code.
  • Ability to work independently and proactively with a drive to learn, improve and advance
  • Customer awareness and care for the customer.
  • Excellent communication skills, using a grammatically correct and well spoken verbal and written English, resulting in being able to politely and successfully communicate with other team members, departments or 3rd party vendors on a regular basis.
  • Experience with ticketing systems.
  • Familiarity with one or more content management systems, preferably WordPress, Drupal and Joomla.
  • Own Linux or MacOS workstation, regularly updated and secured.
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