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Technical Support Specialist - Remote

Company Overview

Located in Burlington, Ontario, HostPapa Inc. is one of Canada’s fastest growing technology companies. Our goal is to provide our customers with the web hosting solutions they need to achieve success, while maintaining our reputation for reliability, security and award-winning customer service.  

Job Summary

We are looking for someone with advanced cPanel web hosting and server administration experience, someone that continuously looks for smarter ways to accomplish tasks and naturally enjoys working with people.

Responsibilities and Duties

Our customers are unique, they are found in countries around the world and they have various levels of tech experience. Our team not only solves issues for our customers, we empower them by teaching skills to expand their own tech knowledge.

So, what can you do for our customers?

  • Solve their web technology issues using email and/or chat.
  • Continuously learn about new web technologies and share your knowledge with customers and team members.
  • Install, configure, maintain and solve errors for content managements systems including, WordPress, Drupal, Joomla, etc.
  • Review email logs, determine why an error is happening, and solve it.
  • And Finally...Be Amazing!

Qualifications and Skills

  • Excellent SSH and command line skills
  • Ability to interpret email and web logs
  • Intimate knowledge of cPanel, how it works and how to fix errors with it
  • Knowledge of DNS
  • Knowledge of Mod_Security, PHP applications, Web Errors, Email Errors, CSF, CloudLinux, etc

We are a team of individuals who have very high expectations of ourselves, and we expect no less than amazing service and knowledge from any new person joining our team. Be a world-class web technology expert, and we will be both happy and lucky to have you work with us!

​Benefits and Perks

So what are the advantages to working with a pretty amazing tech company?

  • Flexible Scheduling. We work with you for a schedule that fits your lifestyle. True work/life balance.
  • Ability to work from anywhere in the world or work with your team in our modern offices in Burlington. Your choice. You can travel and work in a new city every month. No problem. Work and travel without ever using your vacation time.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.
  • Company events to include every team member, no matter where they live/work.
  • And more…

Come work with a fun, caring and fast paced team at HostPapa!

HostPapa is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

 

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