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German Customer Care Specialist - Remote

Company Overview

At HostPapa, we provide innovative web hosting and cloud solutions to a large base of small to medium-sized businesses. We are driven to provide an outstanding experience to customers, develop new technologies and constantly strive to be the best in our industry.  

We care about our team. That means we care about a good work-life balance, providing a great work environment, bringing together a fantastic team, offer amazing opportunities, and on top of all that, we are fully committed to your success.

Job Summary:

We’re looking for an amazing person who is committed to helping others. We work with web hosting customers from all over the world, and with that comes an endless amount of challenges and learning experiences.

The schedule for this position is Monday to Friday 2AM-11AM Eastern Time (Toronto)

Responsibilities and Duties:

So, what can you do for our customers?

  • Solve their web technology problems using chat, email and phone in both English and German.
  • Continuously learn about new web technologies and share your knowledge with customers and team members.
  • Install, configure, maintain and solve errors for content managements systems including, WordPress, Drupal, Joomla, etc.
  • Explain how DNS and web design tools work.
  • And finally...Be Amazing!

We are a team of individuals who have very high expectations of ourselves, and we expect no less than amazing service and knowledge from any new person joining our team.

Qualifications and Skills:

Web hosting experience is a must if you would like to join our tech savvy team. You must know how to troubleshoot issues with websites and email, understand where things can go wrong and how to fix it. You also enjoy helping every kind of customer from first-time website builder to developers/designers.

Benefits and Perks:

So what are the advantages to working with a pretty amazing tech company?

  • Flexible Scheduling. We work with you for a schedule that fits your lifestyle and we don’t change it. No shift rotation. True work/life balance.
  • Work from anywhere in the world. Work from anywhere, our modern office in Burlington, ON, or while you travel. Your choice. You can to travel and work in a new city every month. Work and travel without ever using your vacation time.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.
  • Company events. We are serious about our work but we also like to have fun. Our company events include every team member, no matter where they live.
  • And so more…

Come work with a fun, caring and fast paced team at HostPapa!

HostPapa is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

 

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