Product Manager

Position Summary:

Here at HostPapa, innovation is our middle name! We're constantly pushing the boundaries of what's possible in the web hosting industry. As one of the fastest-growing web-hosting technology companies worldwide, we're on a mission to empower individuals and small-to-medium-sized businesses to reach their full online potential. Whether it's hosting, website development, digital marketing services, or managing email and cloud-based solutions, we have it covered every step of the way. 

But hey, we're not just about the tech stuff - we're all about the people too! At HostPapa, we believe in fostering a workplace culture that values and celebrates diversity, where every team member's ideas and contributions are not only welcomed but encouraged. With team members spanning over 40 countries, we pride ourselves on being a truly diverse enterprise, enriched by the unique perspectives and experiences of our global workforce. Our commitment to inclusivity is reflected in our social committees, which provide opportunities for involvement and engagement across our organization. Additionally, we offer competitive benefits to support the well-being and growth of our employees.

As a Product Manager for Website Hosting, you will have responsibilities in managing an existing portfolio of products while defining the strategy and roadmap. You will work closely with cross-functional teams such as marketing, product, and more to deliver ways to improve product performance. This includes functionality, user experience, and more. You will have access to data to make data-driven decisions and will interact with customers to gain valuable insights. 

What You’ll Do:

• Be the owner of product KPIs, including revenue, ARPU, churn, and customer satisfaction metrics
• Own product life cycle, including product and market research, competitive analysis, roadmap development, iterative product development, features releases, and product launches
• Create and maintain Product Descriptions 
• Responsible for managing pricing and costs 
• Invest in understanding the customer and identifying areas of improvement to deliver the optimal experience
• Communicate clear objectives with marketing, sales, and support channels to deliver on product performance 
• Translate product strategy into detailed requirements for prototyping and technical design by collaborating with engineering 
• Provide direction to the marketing team on product promotions and offers and aids for sales channel 
• Partner with the engineering team to define requirements, prioritize work, and do product testing 
• Pilot products to pressure test assumptions 
• Provide product demos and training 
• Track, and analyze success metrics

About you:

• Strong communicator with the ability to create content, and present ideas to different audiences
• Excellent ability to use qualitative and quantitative data sources to advise decision-making 
• Experience collaborating with other teams to build alignment across the organization
• Familiarity with delivering products iteratively by  working very closely with engineering teams 
• Experience coordinating and prioritizing against time, scope, and resources  
• Excellent ability to communicate vision, roadmap, and requirements
• Strong understanding of the hosting industry or related industries including web development 
• Familiar and comfortable with AI tools and technologies
• Prior experience working with SCRUM or other agile methodologies will be considered a plus

What we offer:

• Work from anywhere - this is a remote opportunity
• A competitive salary that values you and your unique skill sets
• Career advancement & professional development opportunities to help you reach your full potential
• Flexible work arrangements to support work/life balance

About us:

At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.

Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we’re growing at an incredible rate and have ample opportunities for career growth. 

Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!

HostPapa is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. 

HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.