Systems Administrator
Position Summary:
With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.
HostPapa is seeking a proactive, reliable, and resourceful Systems Administrator to manage and maintain our Linux web hosting infrastructure. In this role, you will monitor system performance, assist the Support team as needed, and escalate issues promptly. Strong communication skills and a problem-solving mindset are essential for success in this position.
What you’ll do:
- Monitor server performance and address issues promptly through mitigation or escalation
- Troubleshoot, report, and escalate hardware-related problems
- Audit hosting servers to enhance performance, uptime, and resource efficiency
- Identify and resolve security and abuse issues at the user account level, following company policies
- Perform account migrations within the infrastructure
- Utilize IPMI remote management tools for file system checks and system diagnostics
About you:
- At least 2 years of experience as a Linux Systems Administrator in a web hosting environment
- Strong troubleshooting skills with the ability to resolve common web hosting issues, such as mail deliverability, high CPU load, and Apache outages
- Proficiency in Rocky or AlmaLinux 8/9 and familiarity with tools like cPanel, CloudLinux, LAMP stack, and Linux system diagnostics tools
- Excellent verbal and written communication skills in English
- Experience with virtualization systems (preferably KVM) at both the hypervisor and guest VM levels
- Basic bash scripting skills with the ability to interpret and modify scripts as needed
- Self-motivated with the ability to work independently and proactively improve processes
- Strong customer focus with a commitment to delivering excellent service
What we offer:
- Work from anywhere - this is a remote opportunity
- A competitive salary that values you and your unique skill sets
- Career advancement & professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance
About us:
At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.
Our HostPapa team values diversity and inclusion. We have a friendly company culture built on trust and respect. With the acquisition of several companies into our product portfolio, we’re growing at an incredible rate and have ample opportunities for career growth.
Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!
HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.
HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.
It is anticipated that this position will be performed outside of Ontario.